7 min read

How Andela uses Troops to increase pipeline, shorten sales cycles, and prevent churn

By Andrei Newman on February 9, 2021

5 min read

Intercom increases average deal size 261% using Troops to roll out, reinforce, and scale Force Management sales training

By Scott on January 21, 2021

3 min read

What a year it has been: 2020 in review

By Dan Reich on December 31, 2020

Topics: Troops Slack Growth New Features Remote Work Salesforce Customer Success 2020 in review
12 min read

What could Salesforce do with Slack?

By Scott Britton on December 3, 2020

Topics: Troops Slack Growth Remote Work Salesforce Customer Success future of work
4 min read

Best Workflows Contest Winners Announced!

By Scott on December 2, 2020

9 min read

Workflow contest winner Royce Marcus saves DoorDash 156 manager hours a month with Troops

By Scott on December 1, 2020

11 min read

Salesforce acquiring Slack: Why that's a good thing for the future of work

By Dan Reich on November 30, 2020

Topics: Troops Slack Growth Remote Work Salesforce Customer Success Product Roadmap future of work
11 min read

Best workflows contest, 2nd prize: Allison August removed Slack’s deal support bottleneck with Troops

By Scott Britton on November 25, 2020

8 min read

Best workflows contest, 3rd Prize: WeWork uses Troops to respond to hot leads in real time

By Scott on November 25, 2020

1 min read

Looker saves hours by updating deal forecasts using Troops

By Scott Britton on November 1, 2020

Topics: Customer Story
2 min read

How Axiom uses Troops to bring critical data visibility to thousands of employees and keep teams fully aligned as they scale

By Scott Britton on October 15, 2020

Topics: Customer Story
4 min read

More visibility, more sales: How WeWork uses Troops to boost sales efficiency

By Andrei Newman on October 1, 2020

Topics: Customer Story
4 min read

A note from Troops CEO: Making new connections for our customers

By Dan Reich on September 22, 2020

10 min read

Introducing the Troops Revenue Communications Platform

By Julie Gibbs & Andrei Newman on September 22, 2020

11 min read

Making Connections: iPaaS vs. Troops

By Julie Gibbs & Andrei Newman on September 14, 2020

10 min read

The Future of Data at Work Depends on Revenue Communications

By Julie Gibbs & Andrei Newman on September 3, 2020

8 min read

Why the Human<>Data Disconnect Matters

By Julie Gibbs & Andrei Newman on September 2, 2020

6 min read

Reactive to proactive: How Troops helped Intercom turn CRM data into hypergrowth

By Andrei Newman on August 13, 2020

Topics: Customer Story
11 min read

Five steps to rolling out MEDDIC and making it work

By Scott on August 10, 2020

Topics: Sales Strategy Sales Development Sales Leaders
6 min read

Roll it out: Troops first helped Handshake win at MEDDIC, then customer retention

By Andrei Newman on August 7, 2020

Topics: Customer Story
21 min read

How Troops is different from the native Slack- Salesforce integration

By Scott Britton on August 1, 2020

Topics: Troops Slack Sales Strategy Product Sales Ops
6 min read

How mParticle uses Troops to build business-wide processes that scale

By Andrei Newman on July 13, 2020

Topics: Customer Story
6 min read

More wins, bigger deals: How Dynamic Yield made closing business a collaborative effort

By Andrei Newman on June 16, 2020

Topics: Customer Story
2 min read

Mental fitness: New webinar series to help you reduce stress, stay focused & productive

By Scott Britton on June 11, 2020

Topics: Troops Growth
4 min read

How Lucid went beyond SFDC to gain more operational flexibility

By Andrei Newman on June 11, 2020

Topics: Customer Story
4 min read

How better visibility into deal progression helped ScoutRFP double deal size

By Andrei Newman on June 11, 2020

Topics: Customer Story
6 min read

How Troops helped Stack Overflow cut deal approval times by 93%

By Andrei Newman on May 21, 2020

Topics: Customer Story
2 min read

PandaDoc cut meeting prep time by 40% by enlisting Troops

By Julie Gibbs on May 1, 2020

Topics: Customer Story
2 min read

Periscope Data brought in Troops to improve lead response time

By Julie Gibbs on May 1, 2020

Topics: Customer Story
6 min read

Sales Management Tactics To Help You Become a Better Frontline Leader

By Roque Versace on April 16, 2020

Topics: Best Practices Sales Leaders Sales Process Sales Enablement
6 min read

Why Your MEDDIC Implementation Will Fail (and What to Do About It)

By Roque Versace on April 15, 2020

Topics: Growth Sales Leaders Sales Process Sales Enablement
6 min read

MEDDIC vs MEDDPIC vs MEDDPICC: Does It Really Matter?

By Roque Versace on April 14, 2020

Topics: Best Practices Growth Sales Leaders Sales Operations Sales Process Sales Enablement
6 min read

Using Troops to Stay Agile and Effective During COVID

By Scott Britton on April 9, 2020

Topics: Sales Strategy Sales Leaders Sales Operations Remote Work
8 min read

Making Sense of COVID-19 with CRM Tracking

By Scott Britton on April 7, 2020

Topics: Sales Ops Sales
3 min read

We Are More Than COVID-19 Numbers

By Dan Reich on March 17, 2020

Topics: Troops Updates Remote Work
7 min read

How DoorDash Overcomes Top Outside Sales Team Challenges

By Roque Versace on February 18, 2020

Topics: Sales Strategy Best Practices
3 min read

Spotinst Relies on Troops for Sales Productivity and Visibility

By Julie Gibbs on February 3, 2020

Topics: Customer Story
5 min read

AppsFlyer Grows Customer Success with Troops

By Julie Gibbs on February 1, 2020

Topics: Customer Story
7 min read

Sales Forecasting in the Clouds? How to Ground It in Reality with Sales Process

By Roque Versace on January 29, 2020

8 min read

Your 2020 Sales Kickoff Meeting Is Useless Without Reinforcement

By Roque Versace on January 7, 2020

2 min read

Hey '19: Another year of making work easier with Troops

By Dan on December 30, 2019

Topics: "Troops News" Troops Slack Product Troops Updates Sales Leaders Sales 2019 Year in Review
20 min read

Troops vs. the Native Slack Salesforce Integration

By Scott Britton on December 5, 2019

Topics: Troops Slack Sales Strategy Product Sales Ops
11 min read

How to Roll Out a New Sales Process (So That It Actually Works)

By Scott on September 23, 2019

Topics: Sales Strategy Sales Development Sales Leaders
9 min read

How to Keep Your Team Accountable to Pre-Meeting Research

By Scott Britton on August 27, 2019

Topics: Sales Strategy Best Practices Sales Development Sales Leaders Sales Ops
8 min read

Revenue Operations vs. Sales Operations: What They Do and When to Hire for Each

By Scott Britton on August 27, 2019

Topics: Sales Strategy Sales Development Sales Leaders
9 min read

Making Salesforce Validation Rules Work Without Alienating Your Team

By Scott Britton on August 15, 2019

Topics: Troops Slack Sales Strategy Best Practices Guides Sales Development
5 min read

Troops Surpasses 10,000 Users and Sees a 178% Year-on-Year Growth

By Scott Britton on August 13, 2019

Topics: Troops Slack Sales Strategy Growth
1 min read

eBook: The Definitive Guide to Account Based Collaboration: Part 1

By Scott on August 7, 2019

Topics: Sales Leaders Sales Ops
9 min read

Should You Use a Sales Deck or Show Product on Your First Call?

By Scott Britton on July 31, 2019

Topics: Sales Strategy Sales Development
7 min read

How to Improve the Quality of Your Discovery Meetings at Scale

By Scott Britton on July 16, 2019

Topics: Troops Slack Sales Strategy Sales Ops
7 min read

Should Your Sales Team Live in Salesforce?

By Scott Britton on July 3, 2019

Topics: Sales Strategy Guides
6 min read

How to Rapidly Improve Your SDRs Cold Call Quality Using Automation

By Scott on July 3, 2019

Topics: Troops Slack Best Practices Sales Ops
3 min read

Success Story: LaunchDarkly and the Power of Team Selling

By Scott on June 11, 2019

Topics: Slack Sales Strategy Sales Development
10 min read

SaaStr Podcast Episode 216: Troops.ai CEO Dan Reich on Account Based Collaboration

By Scott Britton on June 10, 2019

Topics: Troops Slack Sales Strategy Best Practices Growth Sales Ops
5 min read

How to Implement Account Based Collaboration

By Scott Britton on May 20, 2019

Topics: Troops Slack Sales Strategy Growth Guides
5 min read

8 Key Benefits of Account Based Collaboration

By Scott on May 17, 2019

Topics: Troops Slack Sales Strategy Best Practices
8 min read

Who Should Use Account Based Collaboration?

By Scott Britton on May 8, 2019

Topics: Troops Slack Sales Strategy
10 min read

What Is Account Based Collaboration?

By Scott on May 1, 2019

Topics: Troops Slack Sales Strategy Best Practices Sales Ops
6 min read

Troops Raises $12 Million Series B And Launches Deal Rooms to Increase Account Based Collaboration In Sales

By Dan on April 23, 2019

Topics: Troops Slack Sales Strategy Best Practices Growth Product Sales Leaders
10 min read

A Step by Step Guide to Enable Your Sales Team to Tell More Stories

By Scott Britton on March 27, 2019

Topics: Troops Sales Strategy Growth Sales Development
5 min read

How SecurityScorecard Decreased No-Show Rates by 10%

By Scott Britton on March 6, 2019

Topics: Troops Slack Sales Strategy
19 min read

Slack and Salesforce Integration: Zapier vs Workato vs Troops

By Scott Britton on March 5, 2019

Topics: Troops Slack Sales Strategy Product
6 min read

How Dynamic Yield Uses Automation to Improve Their Quarterly Business Review (QBR) Process

By Scott on February 7, 2019

Topics: Troops Slack Sales Strategy Sales Development Sales Leaders Sales Ops
5 min read

How This Organization Improved Executive Visibility to Drive a Better Customer Experience Using Troops

By Scott on January 29, 2019

Topics: Troops Slack Sales Strategy
5 min read

How to Drive Executive Engagement in Key Sales Conversations

By Scott on January 22, 2019

Topics: Troops Slack Sales Strategy Sales Leaders
2 min read

2018 Troops Year in Review

By Dan on December 27, 2018

Topics: Troops 2018 Year In Review
9 min read

Better Forecasting, Lower Churn. How Sales Engineers Positively Impact the Sales Process at Optimizely

By Scott Britton on December 14, 2018

Topics: Troops Slack Sales Strategy Sales Development Sales Ops
2 min read

Keep Sales & CS in the loop on support ticket escalations

By paulholder on November 30, 2018

Topics: Sales Strategy Sales Development
8 min read

The Definitive Guide to Avoid Being ‘Single-Threaded’ in Sales

By Scott Britton on November 27, 2018

Topics: Sales Strategy Best Practices
8 min read

Slack Is the New Chatter for Sales Teams (Slack vs. Chatter)

By Scott Britton on November 16, 2018

Topics: Troops Slack
10 min read

Time Is the Enemy of High-Quality, Complex Deals. Team Selling Is the Solution (Interview with Tim Sanders)

By Tommy Klouwers on November 6, 2018

Topics: Sales Strategy Sales Development
4 min read

Increase Inbound Close Rates by Bringing Lead Activity into Slack

By Tommy Klouwers on November 1, 2018

Topics: Troops AE's Sales Ops
7 min read

How Top Orgs Use Slack Sales Channels: Data From HubSpot, Slack, Intercom, and More

By Tommy Klouwers on October 25, 2018

Topics: Troops Slack
8 min read

How to Keep a Remote Sales Team Motivated & Engaged (Interview with Kyle MacKenzie Taylor of InVision)

By Tommy Klouwers on October 3, 2018

Topics: Sales Strategy
1 min read

SaaStr Podcast with Dan Reich, Co-Founder & CEO at Troops

By Tommy Klouwers on October 1, 2018

Topics: Troops Best Practices Growth
10 min read

Research: The Explosive Growth of Slack Is Creating New Roles to Manage Collaboration

By Tommy Klouwers on September 21, 2018

Topics: Slack Growth
5 min read

How Contently Uses Slack, Salesforce, and Troops to Excel at Client Onboarding

By Tommy Klouwers on August 31, 2018

Topics: Sales Strategy
8 min read

Fill Your Sales Pipeline by Finding “The Entry Point” (Interview with Craig Rosenberg)

By Scott on August 23, 2018

Topics: Sales Strategy
7 min read

We Fixed Our Ideal Customer Profile (in Salesforce) Using This Data-Driven Process

By Scott on August 19, 2018

Topics: Sales Strategy Growth
8 min read

Sales Compensation Plans: How Much Do Salespeople Make at Top Tech Companies?

By Niel Malhotra on August 8, 2018

Topics: Sales Strategy
9 min read

Andrew Berger Built Square’s Sales Organization. Here’s His Advice on How to Motivate a Sales Team

By Kathryn Stephan on August 7, 2018

Topics: Sales Strategy Best Practices
6 min read

How Slack’s Sales Team Uses Slack to Close More Deals

By Kathryn Stephan on August 2, 2018

Topics: Slack Best Practices
10 min read

How Slack Uses Slack: Naming Conventions, Emojis, and a Raccoon

By Kathryn Stephan on July 24, 2018

Topics: Slack Best Practices
10 min read

How Feedvisor Built a Super High Performance Customer Success Team

By Kathryn Stephan on July 19, 2018

Topics: Slack Sales Development
4 min read

From Dispositioning Meetings to Task Management - Popular Salesforce Action Button Use Cases

By Scott on June 21, 2018

Topics: Sales Development
11 min read

InsightSquared vs. Clari vs. Troops (Alternatives and Competitors)

By Kathryn Stephan on June 21, 2018

Topics: Guides
4 min read

How Honor transformed field sales with a simple hack

By Paul Holder on June 20, 2018

Topics: AE's
5 min read

How Salesforce Automation Helped this Public Company Improve Sales Forecast Accuracy by 20% in 2 Months

By Olivia Seitz on May 30, 2018

Topics: Sales Ops
3 min read

How Culture Amp Got Their Team to Use Data as a Weapon

By Scott Britton on May 24, 2018

Topics: Sales Ops
7 min read

A Sales Plan Template To Supercharge Your Growth

By Scott Britton on April 20, 2018

Topics: Sales Strategy Growth Sales Development
6 min read

18 Ways to Maximize Sales Pipeline Stages' Conversion

By Scott Britton on April 18, 2018

Topics: Sales Strategy
7 min read

Designing A Sales Pipeline 101

By Scott Britton on April 13, 2018

Topics: Sales Strategy Sales Development
6 min read

The New Rules of Sales Prospecting

By Scott on April 12, 2018

Topics: Lead Generation
8 min read

6 Steps to Creating a Successful Sales Plan

By Scott Britton on April 4, 2018

Topics: Sales Strategy
3 min read

2017 Troops Year in Review

By Dan on January 2, 2018

Topics: Troops 2017 Year In Review
4 min read

The Easiest Way to Manage and Update Close Dates

By Scott Britton on January 2, 2018

Topics: Troops
2 min read

Optimize your Product Feedback & Launch Loop

By Troops on November 19, 2017

2 min read

Automating Your Sales Call Reports in Slack

By Scott Britton on October 27, 2017

3 min read

How PandaDoc Got Lead Response Time Under 5 Minutes

By Scott Britton on October 19, 2017

2 min read

Using Workflow to Keep Next Steps Updated

By Scott Britton on September 22, 2017

2 min read

How to Use Automation to Engage Buyers at the Perfect Moment

By Scott on August 30, 2017

Topics: Sales Development Sales Leaders
2 min read

How Managers Use Troops to Keep a Better Pulse on Their Teams

By Scott on August 23, 2017

Topics: Sales Leaders
3 min read

Using Workflow to Improve the Handoff Process

By Scott Britton on August 8, 2017

1 min read

How The C-Suite Uses Troops.ai

By Scott Britton on June 19, 2017

2 min read

How SmartRecruiters Increased Visibility While Reducing Inbox Clutter

By Scott Britton on April 26, 2017

Topics: Best Practices Sales Ops
6 min read

4 Slack Workflows That Can Help You Better Understand Customers

By Scott on March 22, 2017

Topics: Slack
2 min read

Breakout Sales Startups in 2017 (our predictions)

By Paul Sondhi on March 13, 2017

7 min read

How to use Slack's threading to power up your Sales team

By Scott Britton on February 23, 2017

Topics: Slack
8 min read

How To Build A Lead Follow Up Machine On Slack

By Scott Britton on February 16, 2017

Topics: Sales Development Sales Ops
10 min read

Why we're excited to hire a Marketer

By Scott on February 14, 2017

Topics: Growth Chat Bots
2 min read

Tactic Fatigue...If Things Aren't Working, This Could Be Why

By Scott Britton on November 10, 2016

Topics: Growth
4 min read

Building Troops with Our Core Values in Mind

By Dan on October 25, 2016

Topics: Troops Best Practices
2 min read

What Is Sales Operations and Why You Need It

By Scott Britton on October 18, 2016

Topics: Sales Sales Operations
17 min read

A Glimpse into the Future of Messaging-First Onboarding

By Paul Sondhi on October 12, 2016

Topics: Troops Product Chat Bots
5 min read

The Birth of the AI Powered Salesperson

By Scott Britton on September 27, 2016

Topics: Troops Product Chat Bots Sales
4 min read

The Next Chapter of Troops and How We Use Software At Work

By Scott Britton on September 21, 2016

10 min read

6 Lessons Learned Using Preselling To Guide Product Development

By Scott Britton on September 13, 2016

Topics: Troops Sales Strategy Product Sales Development Sales
7 min read

What Does Jarvis For Work Look Like?

By Dan on September 6, 2016

Topics: Chat Bots
5 min read

How to Close More Deals With The Neighborhood Technique

By Scott on August 30, 2016

Topics: Sales Strategy Best Practices Sales Development Sales
11 min read

How 2 Broken Processes Made Me Believe That Messaging Is The Future Interface of Enterprise Workflow

By Scott on August 24, 2016

Topics: Troops Product Chat Bots
5 min read

11 Tools for the Modern Sales Rep

By Walter Chen on August 16, 2016

Topics: Slack Sales Strategy Best Practices Sales Development Sales
4 min read

What A Deep Tissue Massage Can Teach You About Giving A Killer Presentation

By Scott Britton on August 9, 2016

Topics: Sales Strategy Best Practices Sales Development Sales
15 min read

26 of the Best Slack Integrations for Metrics Driven Teams

By Paul Sondhi on August 2, 2016

Topics: Slack Best Practices
5 min read

A Simple Hack To Massively Improve Outbound Email Campaigns

By Scott on July 25, 2016

Topics: Best Practices Lead Generation Sales Development Cold Email Outbound Email Outsourcing
6 min read

Sales Styles: How to Have Hard Conversations Without Polarizing Prospects

By Scott on July 19, 2016

Topics: Best Practices Sales Development Sales
6 min read

From Harvard to Bots...Surprises From My Tech Startup Internship

By Scott Britton on July 12, 2016

Topics: Troops Product Chat Bots
2 min read

13 Slack Tips & Use Cases From Sales Teams On Slack

By Scott Britton on July 6, 2016

Topics: Slack Best Practices Sales
5 min read

We Asked Experts How to Use Slack…Here’s What They Said

By Scott Britton on June 29, 2016

Topics: Slack Best Practices
16 min read

How to Use Marketing Science To Get Your First 1,000 Email Subscribers

By Troops on June 20, 2016

Topics: Best Practices Growth
6 min read

Chat + AI Changing the Face of CRM

By Troops on June 16, 2016

Topics: Chat Bots
8 min read

3 Unique Ways to Personalize Emails & Create Brand Loyalty

By Scott Britton on June 13, 2016

Topics: Best Practices Sales Development Email Sales
12 min read

Common Sales Communication Mistakes and How to Avoid Them

By Scott Britton on June 7, 2016

Topics: Best Practices Sales Development
10 min read

How to Get Your Sales Team Using Slack

By Scott Britton on May 31, 2016

Topics: Slack Best Practices Sales
11 min read

Less Obvious Habits of a Successful Salesperson

By Scott Britton on May 25, 2016

Topics: Best Practices Sales
6 min read

How to Build A Remote Team for Outsourced Lead Generation

By Scott on May 18, 2016

Topics: Lead Generation Sales Development
7 min read

How to Build Lead Lists From LinkedIn Groups

By Scott Britton on May 11, 2016

Topics: Sales Development
4 min read

Introducing Troops - A Slackbot For Sales

By Dan on May 3, 2016

Topics: Troops Salesbot Slackbot