The word that keeps coming up again and again on every leadership call I’ve been on is “agility.”
Scott Britton
Recent posts by Scott Britton
6 min read
Using Troops to Stay Agile and Effective During COVID
Topics: Sales Strategy Sales Leaders Sales Operations Remote Work
8 min read
Making Sense of COVID-19 with CRM Tracking
"You can only manage what you measure” - Peter Drucker
Companies everywhere are trying to get a grasp on how—and how much— the coronavirus pandemic is impacting their business, so they can make short and long term adjustments.
And though this quote might feel a bit cliche, it has never been more true!
One of the amazing aspects of working at Troops is that we’re able to see how some of the top companies in the world are instrumenting and operationalizing their go-to-market (GTM) motions.
In this post, we’re going to cover various ways we’re seeing teams adjust their CRM to capture information related to COVID so they can remain agile, coordinated, and productive during this crisis.
Topics: Sales Ops Sales
20 min read
Troops vs. the Native Slack Salesforce Integration
In October 2019, at Slack Frontiers London, Slack and Salesforce announced availability of a deeper integration between Slack and Salesforce Sales and Service Clouds.
Topics: Troops Slack Sales Strategy Product Sales Ops
1 min read
Looker saves hours by updating deal forecasts using Troops
Frustration with pipeline updates
Like most reps, Nick Pompeo, an Account Executive at Looker, found updating his opportunities a burdensome and time-consuming task. There was often a batch process of updating his forecasts at the tail end of every quarter, leading to a spike in close date movements that made it difficult to make accurate predictions on whether or not deals would close at a stated time.
9 min read
How to Keep Your Team Accountable to Pre-Meeting Research
We’ve discussed this in previous posts, but the average discovery meeting costs over $700. In some enterprise environments, this number is a lot higher.
Topics: Sales Strategy Best Practices Sales Development Sales Leaders Sales Ops
8 min read
Revenue Operations vs. Sales Operations: What They Do and When to Hire for Each
In the tech industry, we’ve seen plenty of absurd job titles such as “Full Stack Magician” and “Chief Heart Officer.” And let’s not forget copious use of the word “Ninja.”
Today, we’ve mostly outgrown titles such as the above. But new ones still continue to emerge often due to the requirements of the market and new functional skills.
Topics: Sales Strategy Sales Development Sales Leaders
9 min read
Making Salesforce Validation Rules Work Without Alienating Your Team
Ask any sales rep on your team about validation rules, and they will probably start rolling their eyes.
Topics: Troops Slack Sales Strategy Best Practices Guides Sales Development
5 min read
Troops Surpasses 10,000 Users and Sees a 178% Year-on-Year Growth
2018 was a milestone year for Troops with tremendous year-on-year growth.
Topics: Troops Slack Sales Strategy Growth
9 min read
Should You Use a Sales Deck or Show Product on Your First Call?
Using a sales deck to present your product or service seems like a tradition as old as time.
But recently, I've noticed a trend of reps diving straight into the product on the first call – without me asking.
Topics: Sales Strategy Sales Development
7 min read
How to Improve the Quality of Your Discovery Meetings at Scale
The average first meeting for a B2B SaaS company today costs over $700. At many enterprise companies, it often costs a lot more.
