A Step by Step Guide to Enable Your Sales Team to Tell More Stories

Posted by Scott on Mar 27, 2019 3:38:22 PM

A Step by Step Guide to Enable Your Sales Team to Tell More Stories

Dry sales pitches that list product features don’t close deals. Because people don’t relate to featuresthey relate to stories. And that’s why storytelling is such a powerful sales tool.

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Topics: Troops, Sales Strategy, Growth, Sales Development

How SecurityScorecard Decreased No-Show Rates by 10%

Posted by Scott on Mar 6, 2019 3:38:05 PM

How SecurityScorecard Decreased No-Show Rates by 10%

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Topics: Troops, Slack, Sales Strategy

Slack and Salesforce Integration: Zapier vs Workato vs Troops

Posted by Scott on Mar 5, 2019 2:41:37 PM

Slack and Salesforce Integration: Zapier vs. Workato vs. Troops

Sales teams are collaborating more than ever on Slack. But to get the most out of Slack for revenue generating teams, you need to leverage the full power of the Slack platform beyond just conversation.

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Topics: Troops, Slack, Sales Strategy, Product

How Dynamic Yield Uses Automation to Improve Their Quarterly Business Review (QBR) Process

Posted by Scott on Feb 7, 2019 12:21:28 AM

dynamic yield

As the Head of Customer Success Operations at Dynamic Yield, Rona Yang’s job is clear: equip her team with the tools they need to keep the clients using their personalization platform thriving. After joining the company in March of 2018, she realized much of her time would be spent building out processes to improve the reliability and performance of her team.

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Topics: Troops, Slack, Sales Strategy, Sales Development, Sales Leaders, Sales Ops

How This Organization Improved Executive Visibility to Drive a Better Customer Experience Using Troops

Posted by Scott on Jan 29, 2019 1:41:11 PM

executive visibility kentik

Manuel Harnisch is Head of Customer Success at network analytics provider Kentik. His team handles onboarding, continuous outreach, and renewals, with only about 10% of their time going to reactive support.

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Topics: Troops, Slack, Sales Strategy

How to Drive Executive Engagement in Key Sales Conversations

Posted by Scott on Jan 22, 2019 4:00:59 PM

How to Drive Executive Engagement in Key Sales Conversations

When executives assist on a deal, good things happen. People love to talk to someone in power and often they are able to elevate the conversation to the right people, with the right talk track.

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Topics: Troops, Slack, Sales Strategy, Sales Leaders

2018 Troops Year in Review

Posted by Dan on Dec 27, 2018 10:49:21 AM

Troops friends, family, partners, customers,

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Topics: Troops, 2018 Year In Review

Better Forecasting, Lower Churn. How Sales Engineers Positively Impact the Sales Process at Optimizely

Posted by Scott on Dec 14, 2018 12:05:08 AM

Better Forecasting, Lower Churn. How Sales Engineers Positively Impact the Sales Process at Optimizely [Interview]

Salespeople are notorious for having rose-colored glasses and happy ears. Many think every deal will close—and at the highest possible number.

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Topics: Troops, Slack, Sales Strategy, Sales Development, Sales Ops

Keep Sales & CS in the loop on support ticket escalations

Posted by paulholder on Nov 30, 2018 3:32:10 PM

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Topics: Sales Strategy, Sales Development

The Definitive Guide to Avoid Being ‘Single-Threaded’ in Sales

Posted by Scott on Nov 27, 2018 3:18:25 PM

The Definitive Guide to Avoid Being ‘Single-Threaded’ in Sales

Any salesperson will tell you that being single-threaded is one of the biggest risks you subject yourself to in any given deal.

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Topics: Sales Strategy, Best Practices