We’re excited to announce that Troops now works with Zendesk Sell. Using Troops, Zendesk customers can now make their revenue teams more productive and collaborative, helping them drive more revenue and deliver better experiences to their customers.    


Zendesk customers can now use Troops to deliver signals and alerts on key events relating to their customers, prospects and deals directly to their Revenue Teams inside of Slack and Microsoft Teams.  Sales and customer success reps can also use Grid, Troops’ spreadsheet-like inline editor, to quickly update multiple records inside the CRM, helping them save time and focus on driving revenue.

Zendesk Sell is a robust CRM platform that perfectly complements Zendesk customer support platform.   Customers use the two platforms together to form a 360 degree view of their customers.  With Troops, Zendesk customers bring key insights from their customer accounts into Slack and Microsoft Teams, which is where Revenue Teams spend the majority of their time working.   

“Bringing the data and actions from Zendesk Sell and Support into Slack and Microsoft Teams with Troops is a huge win for our customers. We are thrilled to partner with Troops to extend the power of our platforms to additional surfaces teams work.” - Jakub Glodek, Senior Director, Emerging Technical Engagement, Zendesk

Here are some of the ways Troops customers use Troops with Zendesk Sell:

  • Collaborate on Accounts  - Use Troops to push all key updates on accounts into dedicated channels inside Slack or MS Teams.  Your entire team can use these Deal Rooms to collaborate on accounts to help ensure you win the deal and deliver a great experience to the client.
  • Stay On Top of Deals -  Reps and managers can track opportunities as they progress through the Sales process. Keep track of when opportunities are created, won, lost or hit specific milestones.   Make sure that all your deals are moving forward and you’re on the right track to hit your forecast.
  • Keep Zendesk Sell Up to Date -   Keep the forecast accurate by easily updating all of your opportunities together inside Grid, Troops’ inline editor.



Zendesk Sell is the most recent addition to Troops’ quickly expanding portfolio of supported data platforms that includes:

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Andrei Newman

Written by Andrei Newman

Product Manager

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