3 min read

We Are More Than COVID-19 Numbers

By Dan Reich on March 17, 2020

“Another COVID-19 email…”

Like many of you, I continue to receive emails from company leaders about what they are doing about COVID-19.

For internet companies, we’re hearing about people working from home.

For local stores, we’re hearing about businesses completely closing.

In all cases, there are people like you at every one of these companies trying to figure out how to navigate this new world.

And in some cases, there are loved ones who are personally affected and in a hospital...or perhaps worse, some that will be severely affected and just don’t know it yet.

We talk about things like virality and exponential growth….but behind each number is a human being.

"As a first responder myself, I understand what it means to be on the front lines of life and death, and the person responsible for the immediate care of others."

I know this is weighing on all of you, and it surely is for me. As a first responder myself, I understand what it means to be on the front lines of life and death, and the person responsible for the immediate care of others.

I also understand that in times like these, it’s more important than ever to stay calm and focused, have a plan, and lean on others for support.

At Troops, that is exactly what we are doing.

First, our thoughts are with those who have been impacted by the virus. We are incredibly thankful for those on the front lines, risking their health to help others. If you have any family members who are on the front lines or soon will be, please let me know, as we’d like to share our appreciation for them in our own way.

If you or someone you know is working on research, response or mitigation, or simply need more technology to help, our friends at Slack and Salesforce are offering it up:

  • Slack:If you’re working on #COVID19 research, response, or mitigation and @slackhq can help in any way, email covid@slack.com. Free upgrades to paid plans, setting up a consultation for remote collaboration best practices: we got you. Even socially distant, we’re all in this together.” - Stewart Butterfield, CEO/Founder
  • Salesforce: “To help teams collaborate while employees are away from the office, Quip Starter will be available for free to any Salesforce customer or non-profit organization through September 30, 2020.” - Marc Benioff, Chair and CEO

Second, to help you, we must ensure our own team is safe and secure. Like other companies, we’ve enacted a required work-from-home policy until further notice and have restricted business travel for the time being.

Third, over the past few months, we’ve been reorienting our business to be a more distributed team. With teammates working remotely in New York City, San Francisco, Los Angeles, Colorado, Washington, and soon Chicago, we’ve already begun to develop and internalize best-in-class remote work policies, along with new adaptations and uses of our own product.

Check out our Remote Workers page for ways to support your remote workers with Troops.

While we are here to help you, we also understand you are here to help your own customers. We’ve already spoken to a few of our customers who are working with local businesses and companies that are at most-risk of going out of business. We understand that to serve their evolving needs, your needs may evolve as well. This is why we will be modifying our pricing for those that need more flexibility to adapt during these unusual times. Please speak to your Troops contact about this.

Finally, I understand that even a few seconds on social media can be paralyzing and stressful. Part of that stress comes from the sheer volume of information but also misinformation. It’s important to seek out and synthesize your own facts and your own point of view. For me, I’m looking to the experts to help inform my thinking on what we are doing today and tomorrow. Here are a couple resources that I am referencing. I hope you will find them useful.

Our team is more focused and dedicated than ever to help you through these unsettling times. We’ll be sure to keep you updated as needed, and please let us know if there is anything more we can do to help.


Co-Founder, CEO

Dan Reich

Written by Dan Reich

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