Hear from our customers why they love Troops!
“My overall experience working with the Troops team has been simple, easy, and really valuable. It is a big time saver that has also made our processes much more efficient.”
“Updating SFDC is a nightmare. Troops is the easiest way to update SFDC, making sure nothing slips through the cracks - we'd be in trouble without it.”
“Troops has been a game changer for us. Troops workflows & deal rooms enabled us to stay on top of opportunities, move quickly, and keep everyone in the loop. I can't tell you how much time (and how many headaches) Troops have saved me.”
“Troops takes the headache out of my day-to-day updates and workflows.”
“The thing that I love most about Troops is you don’t have to be an expert at Salesforce to use it’s information in Troops.”
“Troops helps me keep everything organized and on track during a hectic day. The fact that I can update everything in Salesforce in seconds without leaving Slack is a big plus. It allows me to keep my pipeline up to date and execute on my most important daily tasks.”
“As someone who has been in sales for a while, one of the greatest difficulties is monitoring every factor that could help in a sale. Troops allows the work to be done automatically and frees up my time to focus on other factors. Multitasking becomes automatic, which in the crazy world of sales, makes my life much less complicated. Consistent communication and knowing who is in charge of what becomes ten times more clear. Again, when I am able to rely on a push form of receiving information instead of constantly needing to check it myself, I can worry less not only about vital information slipping through the cracks, but also focus more of my energy on ensuring that I can keep an eye on other parts of my business. Sales is a game of who can pay the most attention and strike while the iron is hot. Troops is incredibly useful because it allows me to do exactly that.”
“Salesforce can be so slow and sometimes editing one simple thing can take several minutes. With Troops, I’m able to update meeting fields in seconds - it’s just a lot quicker than Salesforce.”
“While in the field, Troops allows me to update Salesforce without opening my Mac. Saves me about 5 min per stop. That adds up to about an hour a day!!! More time with my kids.”
“We use Troops to send a stage-1 opportunity in SFDC to Slack with an action button for the AE to qualify without having to leave Slack or context switch. This workflow has greatly accelerated meeting-to-qualification time. That way BDRs can get credited for their efforts quickly and AEs can stay focused as they do not have to context switch.”
“I‘m a big fan of Troops! Great to see our SOPs team buy a tool that I actually use and get value from.”
“I use Troops at my current company and can’t imagine my day to day without it!”
“I happened to finish a meeting, qualified it, set next steps, and executed the calendar invites. What I failed to do however was track my progress in Salesforce, but that’s when Troops had my back. I receive a message in slack from Troops when next steps are not added to the opportunity. Documentation is crucial in sales and you’ve allowed me personally to improve upon it. It makes it supremely easy to document my notes in salesforce. Moreover, I'm constantly reminded of the information I missed on calls allowing men to prioritize those in the future.”
“Troops enables me to keep my entire sales team updated without being tied to a computer screen. I can't tell you how many times I've been "on the go" or completed a sales or customer call and had to figure out a way to open Salesforce, add in notes, update fields, and then try to go back to what I was doing without the headache of getting sidetracked from my primary focus. With Troops, I can take an impromptu call in the car on the way to get lunch and via the Slack integration, easily update Salesforce from my phone. It enables me to capture more timely information and it's less disruptive to my process and day. Additionally, if you're working larger deals where there is cross-functional collaboration, the deal rooms you can create for Slack are amazing. It makes it easy to name the account deal room and stay aligned on what is going on with those deals without having to go search in multiple systems for information.”
“Troops seamlessly connects Salesforce, Google Calendar, etc. to Slack. Notifications can be triggered a set amount of time before something is due, and pops in only the pertinent fields into Slack, linking out to Salesforce of course if needed. It's a great way to keep on top of my pipeline. Our organization is able to trigger a troops notification in a public channel once the status of an opportunity is changed to "won", which keeps everyone on the same page regarding a services project. It's also a fantastic reminder to log calls at the end of the day. Things get crazy and I often-times forget to log them immediately, but without fail I receive a reminder at 4 PM every day to do so.”
“I like that with Troops I don't have to go to Salesforce to update my opps and log my calls. As someone who thrives on shortcuts, I like being able to easily use a hotkey in Slack to update everything. I like that it reminds me when I forget to update things like next steps, trial start dates, etc. The best functionality would be if your sales process has lots of things to click on when updating an opp with tons of fields. It scales down the amount of times you have to click and reload a page because you can do it all on Slack."
“I love the seamless integration between Slack and Salesforce with Troops. It helps reps stay on top of deals and maintain a healthy Salesforce record with up-to-date information. We have a Slack channel dedicated to new deals we win and the team loves the memes and real time celebrations. It helps boost morale and support one another. We are able to leverage leadership and cross functional teams in deal rooms to strategize over complex deals. It helps keep communication consolidated and allows everyone to collaborate in real-time. As a traveling IC it has allowed me to update deal statuses on the go. It also helps leadership forecast with the most up to date information, which supports the entire organization's goals.”
“I love that Troops integrates directly with Slack. This integration makes Troops top-of-mind and gets the technology and information in front of all sellers in a very timely, almost real-time manner. This is a huge value-add for Troops! Troops also ties in directly with Salesforce, which is the CRM that Yotpo, Inc uses. This direct integration with Salesforce really makes everyone’s job much easier for sure. The more you check on Troops, the more successful you will be in your roles and the more information you will have to present to your sales manager in your one on ones. Overall, I think that Troops is a wonderful sales assistant and should absolutely be leveraged by all sales teams. I typically will start every morning by scrolling through the Troops channel in our Slack message to see what has happened overnight that I may have missed or what may be relevant to my role in particular.”
“Use Troops and leave no money on the table. I can trigger a slack notification for just about anything that happens in salesforce. Approaching the close date? Troops. Won a huge deal and want to celebrate with the team? Troops. Want to follow up on a marketing lead the SECOND it gets triggered? Troops. The UI is EAAAASY to use. You don't need to be a salesforce admin to figure it out. I love being able to add giphys to notifications. It's one of those apps that you actually like using. But one huge benefit is that it's allowing us to keep our pipeline up to date. Reps are notified at various deal stages to take action and don't have to rely on their terrible memories. I am currently pulling data from an external source into salesforce that lets us know when a customer leaves their company so we can then reach out and sell our software to them in their new role. We can give leadership and the entire team visibility when we create a great opportunity or close a deal - this is a huge morale booster and provides transparency.”
“Troops is the most seamless way to update your ops. I live out of Slack so getting notified 5 min after calls to not only make sure I don't forget to update the stage but complete meetings to make sure my SDRs get paid. Updating my pipeline has never been easier!”
“Troops has been excellent! We use it to keep the CS team in sync on all customer renewals and upsells, specifically on status or value changes on deals. Managing support cases through the Troops integration is also very helpful and has cut down on time to respond back to customers. Finally, we also flag customer case escalations.”
"I was a skeptic at first, didn't even want to connect my Google Calendar, but look guys at this alert, I just fill this and that in and it's all in SFDC! I typically don't link new tools that involve many clicks, but Troops makes it so much easier and helps me stay on track."
“I cover the entire APAC region for Customer success at InVision so having Troops point me to where my attention needs is huge. The more I can automate the admin portion of my deals, the more time I have actually trying to drive meaningful value for my clients.”
“Troops has been immensely helpful making sure we have smooth handoffs while also making sure we are on top of all of our opportunities and meetings to deliver the best customer experience possible. I highly recommend it to any CS team! One of my AMs called it the best piece of software we have implemented in a long time.”
"Troops has changed the way I work with Salesforce in a couple of positive ways!”
“Before Troops, getting clean data into SFDC was a big challenge for our Customer Success team. Very quickly, Troops helped us streamline many of our processes, and increased the number of calls logged in SFDC by 3X.”
“I love Troops because it’s so simple, yet took our operations 10 years ahead of where other CRMs/ Customer Success platforms could have and adoption is very high. It's helped our CS team immensely stay on top of our most important processes so we can deliver the most impactful customer experience.”
"We don't even have to talk about the upcoming renewal, Troops does it for us."
“By using Troops we decreased the time to assignment of Solution Engineers to deal support requests from an average of 3-4 days to an average of 2 minutes. It saves at least 2 hours of work for the Solutions Engineering Director of America a week. Moreover, it builds a better partnership between AEs and SEs at Slack."
"Ever since figuring out how to connect our Mavenlink Feed with Troops updates, we've seen significant uptick in cross-team visibility of real-time project progress. It's been a big operational win and a critical part of our internal playbook when setting up new Slack channels now."
“Troops is instrumental and very much integrated into our core processes around project assignments, escalating at risk accounts, and connecting us with the right teams once a project is ready to be completed. As a manager, I'm able to stay on track with reminders, key projects in flight, and health indicators which let us know what the project health criteria is, who's involved, and what the action plan is. It's hard to imagine what my day to day would look like without Troops.”
“Troops keeps me up-to-date with the Sales team and all the work that they've done. There's transparency in all the deals and the details they went through. I'm able to look up accounts really easily and see where we stand with them. The Giphy and emojis is a fun and extra special touch. We are trying to provide more recognition and transparency in the company. The benefits I've noticed is that we are able to learn from each other's mistakes and successes through the detailed notes people provide. We also are able to see who was involved and how these deals were successful. Everyone is able to learn from each other really well. Overall a great tool to recognize individual contributors' work.”
“What I like best is how Troops has increased Salesforce adoption in users that would otherwise be reluctant to engage with the tool. It was easy to implement, simple to use, but sophisticated in all of the right ways. When I've had trouble or questions, the support team was fantastic... but I have very rarely needed them If Salesforce has a limitation, it's that it doesn't handle reminders very well. Troops helps us stay on top of everything, from leads and opportunities to cases and SLAs. It brings Slack and Salesforce together and facilitates more visibility and collaboration within and amongst our teams, increasing adoption and making our employees more efficient and effective. If you have a strong Slack culture but you're struggling to get users into Salesforce, or struggling to expose Salesforce data to your Slack users in the right way at the right time, Troops is absolutely the solution.”
“We started using Troops a few months ago as a free trial. It has grown to become such an integral part of our daily Slack updates, I honestly can't remember what it was like before Troops. From the hot MQL notifications, our SDR/BDR digital gong, customer wins, and even a few CRM notifications I receive to stay on top of weekly forecast, it really helps to expose what's happening in CRM in real time. During our current remote environment, it helps to foster some real positive celebration.”
“This is a groundbreaking tool that will make you guys more productive. We want to make sure we uplevel the operational rigor and approach to developing the 365 view of our business. While this has a lot of pitfalls because of some many inputs required from you, detracts from all what you do, which is the great work you do to sell and we want to make sure we protect your time with Troops. Troops will help you mitigate and redirect your focus back to selling.”
“Marketing came to me recently wanting more insight into marketing attributed closed won deals and I was able to whip up a signal in Troops for them in just a few minutes. It was a really big and easy win for our team and marketing is pumped about the visibility into these deals.”
“Our Sales reps are finally able to log calls and edit opportunities faster and easier, which leads to better pipeline management. It will allow our managers to spend less tactical time asking about their pipelines and focus more on doing their actual jobs and coaching the team.”
“Troops has been instrumental in getting in clean, insightful data at Handshake.”
“Troops was my no-code gateway drug.”
“If you have Slack & Salesforce, Troops is an amazing tool to 10x how you use the data in Salesforce. For the past year our team has used Troops and we are finding new uses for the tool daily!”
“At Intercom, we've built sales methodologies and playbooks that enable us to win and acquire customers. However, these processes can be very hard to scale if not done correctly. Troops helps us automate those best-in-class sales processes in a way that my team loves and raves about.”
“I rolled my eyes when I first heard about Troops because I thought ‘here is yet another tool trying to pull users out of salesforce when I want them to go further in. But, after using Troops to solve a specific issue I am now hooked and think Troops is arguably one of the greatest pieces of technology to enter into the GTM technology space. What I have found is that Troops does a better job of engaging people who are not Salesforce users and encourages the Salesforce users to put more stock into how they add information since the insights and actions are triggered from them. Visibility to the max.”
“Troops is awesome! It is my favorite toy in the world of Sales Enablement. Troops solves CRM input problems in a way that many reps love - by keeping them in Slack. This is great for businesses whose cultures are heavily built on Slack communication, and particularly helpful for reps who are mobile and can leverage Slack's strong mobile functionality. It's a great tool for driving CRM hygiene and accountability across customer-facing teams.”
“We love working with Troops! It makes our lives so much easier!”
“As both a user and builder of Troops workflows at Slack, I can confirm, they are one of the easiest ways we’ve increased operational efficiency and data accuracy. We use them to flag bad data to various ops teams. We use them to proactively notify sales reps of upcoming renewals that need action taken in order to process (and we are just getting started).”
“One of the bigger impacts of Troops alerts is it allows me to easily extend the limits of Salesforce."
"Our most recent pull in January shows all these approval workflows combined saved roughly 127 manager hours in one month (or about 10 hours per manager in a month). The approvals is one arm of our Troops. The other arm is reps using Troops in the field. We believe that every rep that takes 100 actions with Troops in the field each month returns about 8 hours and 20 minutes back (or 1 working day). Over the course of a year, that's an entire vacation!"
"Troops has been part of my career. Troops is home for me and I rely on it to run the business."
"The amount of times our reps say 'I love Troops' is ridiculous."
“I’m a huge fan of Troops! As a head of Sales Ops, I inherited a mess of an SFDC (don’t we all). Building alerts in SF is messy and complicated. Troops took the pain out of it and highlighted what matters most to AEs, managers, and strategic leaders. SaaS is a bloodbath now and the good tech needs more spotlights from leaders in the market.”
"I've created reports in SDFC that now pump into a London leadership channel around tours that took place, opportunities that were created, and other opp requirements. This has at least saved me a few hours every Friday and Leadership can still see the information most important to them."
“I’m slow to the game but quickly falling in love with Troops. If you are into process, data integrity and are always trying to reduce inefficiencies. It’s a MUST HAVE technology to add to your tech stack.”
"Troops has been super important in motivating the sales team and keeping everyone really excited to sell (especially in a dispersed sales environment). I would recommend for any sales team that has a dispersed sales team to use troops to keep everyone together and unified."
"The Troops closed-won channel is THE BEST channel to be in. Everybody loves to be in it and people spend a ton of time there. Sales reps love it because it celebrates their work. It builds camaraderie and also fosters a competitive environment. Our CEO spends like 30 minutes everyday in that channel and comments on all the deals he really likes. Troops really brings the human side out of the data in salesforce. It lets you interact with it in a way that just wasn’t possible before because of all that visibility."
“Ever since we rolled out troops it’s just been so seamless that I have just forgotten about the dark times. I don’t need to ever think about approvals again and remind myself that it used to take 9 hours.”
“Troops has given us the ability to create and execute day to day business processes that previously would have manually lived in email without the heavy lifting of Salesforce notifications. Troops can also push time based notifications for opportunities which allows us to be much more proactive than reactive.Troops is non-negotiable for me in operationalizing our business. Every organization looking to scale should utilize Troops to not only make the processes easier, but to keep track of important information in Salesforce that would have otherwise been lost. It removes the Salesforce usage barrier for your light Salesforce users (ones who need data, but aren't daily users). I'm barely even touching on what you can do with Sales. We have more than 100 workflows built in Troops being used in Marketing, Sales, Product, Salesforce support, Customer Success, Finance and Procurement.”
"The CEO needed more immediate availability into new business being affected. I was able to quickly create the report in SF and have it sent to him weekly through Troops. With the instant value it added the co-founder reached out to get alerts set up for him....our board is also in Slack and not in SF. We just created a COVID impact channel and alert that will bring visibility into opps that are being affected. We've also found that the adoption overall of Troops has gone up since the crisis. The team is more concerned with keeping information up to date. We saw it super helping in Support as we saw case requests go up 17%. Since we had alerts in place we were able to notice it right away through Troops and help clients quickly."
“I am a huge fan of Troops, particularly the new signals about ACV increases and stage progressions. Obviously the closed won notifications are my favorite, but anything that celebrates the progress the team has made is great.”
"We started using Troops to keep our teams engaged by broadcasting reports in different departments from Salesforce to Slack. It's been one of the most valuable tools in our tech stack to create awareness around what is happening across the funnel and how to engage the team. Now with Coronavirus, we're also seeing it is instrumental in helping us with morale and team awareness."
“Troops is a must have tool for remote work. With all these disparate data sources right now, if you can start to consolidate the communication points…. I think that’s really important.”
“I am heavily using the Deal Rooms functionality with the team. It’s been super useful in staying up to date on deals, how things are moving, and making sure the reps are keeping data/info up to date on the opps.”
“Thanks so much for the help over the past week, I now feel a lot better about using Slack as a people manager. ”
“I highly recommend Troops. I brought it into 3 companies, all of them returned significant ROI from the solution. They should probably raise the price if they haven’t yet. I got promoted, got more leads, and a significant increase in operational efficiency in my CRM data. I stopped using Salesforce UI with Troops and started running everything out of Slack exclusively.”
“I’m in an exec meeting where our team is slobbering about Troops!"
“It's been a bit since I've had a new tool recommendation for the modern SaaS Sales Tool Stack. Recently we deployed Troops here at Mailgun. As sales leaders we live and die by the quality of the data captured in our CRM regarding our prospective opportunities. We spend far too much time checking reports, pushing reps to update stale data, complete process steps, etc. If you are fortunate to have a good number of inbound leads, it's all too common to find reps losing track of or just not following up on leads. Troops was very easy for us to trial and quickly validate it could save us a lots of admin time chasing these things down. It replaced the need for sales managers to nag reps to complete these updates/tasks and instead turned them into automated Slack reminders to help keep our reps on their game while still giving leadership visibility.If you see your team struggling with these same issues, check out Troops it's a very nice addition to the modern SaaS Sales Tool Stack."
“I can’t express how awesome Troops has been for me and my team!"
“Troops keeps you in the loop by sending you immediate alerts on key business driving activities by my team. It's great to have a variety of sources of information all in one place in Slack where everyone lives all day. Troops is a great addition to your team's communication and analytics tools. It provides real time updates on KPIs and is a fun way to celebrate wins in the moment. It also gives you great visibility real time into what is going on with my sales team.”
“Troops is a lifesaver for a fast-growing, high-volume sales team at a startup like ours. The average sales rep in our organization is juggling somewhere between 500 leads and 100 active opportunities so it's incredibly easy for things to get lost in the shuffle. Reps getting auto-reminders when leads or opps lapse prevents anything from falling through the cracks. The alerts are also versatile enough for me to have a private channel where I can see a running log of every completed task in SFDC. It is a must-have for any Slack-heavy sales org.”
“We needed a tool to improve data quality and reduce a stagnated pipeline to more accurately plan and forecast. Troops.ai has been integral in helping sales managers move quickly to build workflows that improve rep productivity without having our sellers swimming in Salesforce reports.”
“I wanted Troops to help make sure we had no opportunities with overdue close dates and that all opportunities over a certain size had clear next steps. With Troops, we were able to accomplish this incredibly quickly which has made it an essential part of our tech stack.”
“Troops has empowered us to get the most out of our Salesforce investment. We now have a more accurate forecast and our frontline management is more effectively able to coach and manage their teams with real-time visibility into our mission-critical processes.”
"Troops is just such a better interface to consumer information. Going into Salesforce gives me anxiety. I've had this problem for 15 years where I never know where anything is in there."
“I love Troops because it helps me keep all the data updated easily, track calls and meetings straight from Slack to our SF.”
“Troops provides visibility into Salesforce data even for people who don’t have Salesforce licenses, so that everyone can stay on top of what’s happening with key accounts.”
“Using Troops is like giving everyone on the team their own personal assistants. What I love about Troops is that it works behind the scenes. It’s not another application to learn, it fits in seamlessly with Slack and Salesforce and makes it easy for people to do what they need to do. This is so important for distributed teams.”
“I love that Troops brings the heartbeat of the sales team to the entire organization in such an accessible and exciting way.”
“Bringing on Troops was a game-changing moment for our business. It allowed our rapidly growing team to stay in sync and provided visibility to mission-critical parts of our business.”
"Troops helps our team progress deals faster. It’s stellar for mobile reporting for me, and our team can quickly adjust their contacts, leads, and opps."
"With Troops, I don’t need to hunt for a specific report which has greatly improved my efficiency in 1:1s and enabled me to hold reps accountable to key metrics."
"Reps take more time validating their deals before moving them to Stage 3 because they know a whole bunch of people will be immediately notified about it. Troops helps us make sure that every ideal has undergone the correct amount of scrutiny before we devote additional resources like a business value engineer."
"Troops helps you say, 'Here is the data that is most important to me and I’d like to be made aware when things change.’ That’s just a huge time save so you can speed more time on doing something with that data rather than figuring out where the hell it is."
"In order to meet our growth projections, sometimes we have to ‘move fast and break things.’ However, we need to do so without breaking core business processes. Having the operational flexibility that Troops provides is just priceless. I’ve used Troops to design many of the processes I’ve rolled out at Lucid."
"Ever since we rolled out Troops, it’s just been so seamless that I have just forgotten about the dark times. I don’t want to ever think about our old approvals process again."
"Before Troops, It was like the wild west. There was no real way to track who was filling out what. Key details like close dates, next steps, stage, and amount were all over the place."
"We zeroed in on customer success processes to processes to optimize for time. Troops surface the exact info you are targeting, so all those moments where people are slacking someone, digging for a report, or just looking through accounts are gone. We can send the right info, to the right person, at the right time."
Kyle Cox, Sales Strategy, Handshake
"When you have 10 people in each function, you have to prepare things for scale. Troops is a really good mechanism for this because it allows orgs to automate things that they do every day, and more importantly, allows you to document it in Salesforce."
"If you are using Salesforce and Slack, you NEED to be using Troops. It is a MUST. I base buying decisions on integrated software based on how well we can get notifications out using Troops. I have yet to purchase a piece of software that cannot do notifications with Troops."
"Troops has been extremely instrumental in allowing me to be proactive in my coaching of SDR cold calls. It also creates appreciation across other departments around all the hard work the SDR team is doing to bring pipeline to our business, which keeps them motivated and feeling appreciated."
"What i think is so special about Troops is just how easy it is to build these automations. The team has bought into it and several members have requested custom alerting for their cases."
"Before Troops, everything was reactionary in nature. Reactionary activities are negative….something has already happened and now you are trying to fix it."
"Troops allow you to design all these processes in a super simple way that makes sense to everyone involved and, as a result, you build a really effective and efficient salese org that will stand the test of time."
"Literally no rep goes and says, ‘There’s this Salesforce workflow that I am working on building out for myself.’ But here they are, doing it all the time with Troops."