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        About Troops

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          Salesforce-Slack Hub

           

          Set up your first Troops workflow and see why Troops is a must-have for teams that use Salesforce and Slack.

           

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          The fastest growing companies count on Troops
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          5c5c6ef66efacb242e10063c_Slack and Salesforce

           

          On-Demand Webinar: Everything You Need to Know About Using Salesforce and Slack Together

          Dan Reich, Co-Founder & CEO at Troops, was joined by Ryan Libster, Head of Growth Sales - East at Stripe, and Jonathan Fullam, Sr Director of Global Solutions Architecture at GitLab Inc., to discuss how some of the best companies are using Salesforce and Slack together to drive growth.


          Watch the on-demand replay

          Connect Salesforce with  Slack or Microsoft Teams in minutes.
          No code required.

          Let your Sales Cloud customers build complex workflows quickly and easily, without any coding. Go from initial sign up to deploying your first workflow in minutes —  and see results almost immediately.

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          1. Set up your free Troops sandbox account.

           

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          2. Connect Troops to Salesforce and Slack.

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          3. Build a workflow from scratch or choose one from our library.

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          How is Troops different from the native Salesforce-Slack integration?

          Check out our post that explains the differences between Troops and the native Salesforce-Slack integration and why your customers will love Troops.

           

          Learn about the differences ›

          FAQs

          We've put together this list of responses to questions you might have. If you have a question that isn't listed here, we'd be happy to help. Send us a message at hello@troops.ai.

          • How does Troops connect to Salesforce?

            Troops integrates with Salesforce via their REST API or Streaming API. When you create the link between Troops and Salesforce, you’ll be asked to authenticate with Salesforce. We continually monitor your Salesforce API usage and call availability to ensure we’re not occupying too much of your bandwidth.

          • How many Salesforce API calls does Troops use?

            Troops uses a variety of techniques to optimize API call usage. Based on customer usage, we typically see a minimum of 3K API calls per day, an average (mean) of 18K calls per day with standard deviation of 10K calls. 

            The specific usage depends on the number of Objects in Salesforce that have workflows set up in Troops (i.e. Account, Opportunity, etc) and specifically the total number of entries across all these tracked objects (i.e. rows in Account, Opportunity etc). Additionally, because Troops monitors objects for potential changes, based on the “Last Modified” time stamp, other tools making updates to Salesforce could trigger Troops to use additional API calls. Usage of product - how often workflows fire, number of actions taken, type of workflow, advanced features, like cross object filters incur additional API calls as well. 

            Estimated Usage By Customer Size

            • Large Enterprise

              • > 10,000,000 Salesforce Records Visible to Troops

              • > 1,000,000 Record Changes / Day

              • 40,000 Salesforce API Calls / Day

            • Enterprise 

              • 2,000,000 to 10,000,000 Salesforce Records Visible to Troops

              • 200,000 to 1,000,000 Records Changes / Day

              • 10,000 Salesforce API Calls / Day

            • Mid Market

              • 500,000 to 2,000,000 Salesforce Records Visible to Troops

              • 50,000 to 200,000 Record Changes / Day

              • 6,000 Salesforce API Calls / Day

            • SMB

              • 0 to 500,000 Salesforce Records Visible to Troops

              • 0 to 50,000 Record Changes / Day

              • 3,000 Salesforce API Calls / Day

          • Is Troops secure?

            Absolutely! Check out our Security page for more information.

          • Can I connect Troops to a Salesforce sandbox?

            Yes.

          • With which Salesforce Clouds does Troops work?

            Troops works with Salesforce Sales, Marketing, and Service Clouds.

          • Does Troops work with multiple Sales Cloud instances?

            Yes.

          • Can I write back from Slack/Microsoft Teams to Salesforce?

            Yes! Customers can create simple or complex actions for users to take, whether it be clicking a button to push a date or launching a full modal in Slack/Teams to update key information.

          • Can I limit permissions in the system?

            Yes! Troops enables you to set roles for each of your users. This includes admin roles for users who can perform configuration, user management, and can create and manage signals and actions. This also includes standard users who receive signals in Slack or MS Teams and can take action on those signals.

          • What other systems does Troops support?

            In addition to Salesforce, Slack, and Microsoft Teams, Troops currently supports the following systems for data monitoring and write-backs:

            • Microsoft Dynamics
            • Hubspot
            • Zendesk
            • Intercom
            • Jira Software
            • Jira Service Management
            • Outreach

          • What are the top use cases for Troops?

            Troops offers value for your entire team. Check out our solutions by role:

          Customer Success Stories

          Companies of all sizes count on Troops to bring the power of Salesforce into Slack.

          Featured Resources