Surface key insights on how people are engaging with your product, website, and chat to the right people to drive a better customer experience.
“Troops has been excellent! We use it to keep the CS team in sync on all customer renewals and upsells, specifically on status or value changes on deals. Managing support cases through the Troops integration is also very helpful and has cut down on time to respond back to customers. Finally, we also flag customer case escalations.”
Manuel Harnisch, VP of Customer Success, Kentik
Troops’ Intercom and Slack integration automatically surfaces key activities your customers and prospects are taking in your product to GTM teams to drive more intelligent conversations.
Allows teams to engage with customers as they write into the chat and document key information back into Intercom with Troops’ custom write back actions.
Intercom shouldn’t be limited to support or BDR teams only. Unsilo how customers are interacting with your website and product to any team member in Slack using Troops’ Intercom + Slack integration.