Integrating Salesforce Service Cloud and Slack with Troops

The Troops and Service Cloud Slack integration engages your support team to drive better customer satisfaction.

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Why integrate?

Troops’ Salesforce Service Cloud integration with Slack enables you to get real-time updates on customer service cases.

• Keep track of stalled cases
• Get real-time signals from Service Cloud delivered directly in Slack
• Take action on lapsed cases
• Foster a collaborative environment among customer service team
• Drive better customer satisfaction using real-time visibility

“The Troops workflows have helped Thycotic Support to improve their overall response rate. Thycotic’s SLA response rate for 2020 was 99.5%.”

THYCOTIC SOFTWARE

How Troops works with Salesforce Service Cloud + Slack

Improves case resolution time

Salesforce Service Cloud chat integrates directly with Slack to provide real-time signals on how cases are progressing.

Increase team efficiency

Real-time visibility among the entire team fosters a more collaborative workflow.

Drive better customer satisfaction

Send live or scheduled alerts to the right team members through the Service Cloud app to ensure cases are addressed in a timely manner and with the right actions.

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