Troops’ Salesforce Service Cloud integration with Slack enables you to get real-time updates on customer service cases.
Salesforce Service Cloud chat integrates directly with Slack to provide real-time signals on how cases are progressing.
Real-time visibility among the entire team fosters a more collaborative workflow.
Send live or scheduled alerts to the right team members through the Service Cloud app to ensure cases are addressed in a timely manner and with the right actions.