Troops’ Salesforce Service Cloud integration with Slack enables you to get real-time updates on customer service cases.
“The Troops workflows have helped Thycotic Support to improve their overall response rate. Thycotic’s SLA response rate for 2020 was 99.5%.”
Salesforce Service Cloud chat integrates directly with Slack to provide real-time signals on how cases are progressing.
Real-time visibility among the entire team fosters a more collaborative workflow.
Send live or scheduled alerts to the right team members through the Service Cloud app to ensure cases are addressed in a timely manner and with the right actions.