Try it free ›


Integrating Salesforce Service Cloud and Slack with Troops

The Troops and Service Cloud Slack integration engages your support team to drive better customer satisfaction.


Tour the product ›      Try it free ›




Why integrate?

Troops’ Salesforce Service Cloud integration with Slack enables you to get real-time updates on customer service cases.


  • Keep track of stalled cases
  • Get real-time signals from Service Cloud delivered directly in Slack
  • Take action on lapsed cases
  • Foster a collaborative environment among customer service team
  • Drive better customer satisfaction using real-time visibility



“The Troops workflows have helped Thycotic Support to improve their overall response rate. Thycotic’s SLA response rate for 2020 was 99.5%.”


How Troops works with Salesforce Service Cloud + Slack




Improves case resolution time

Salesforce Service Cloud chat integrates directly with Slack to provide real-time signals on how cases are progressing.


Increase team efficiency

Real-time visibility among the entire team fosters a more collaborative workflow.






Drive better customer satisfaction

Send live or scheduled alerts to the right team members through the Service Cloud app to ensure cases are addressed in a timely manner and with the right actions.

Get started with a free trial


Try it free ›