Integrating Salesforce Service Cloud and Slack with Troops

The Troops and Service Cloud Slack integration engages your support team to drive better customer satisfaction.

Why integrate?

Troops’ Salesforce Service Cloud integration with Slack enables you to get real-time updates on customer service cases.

• Keep track of stalled cases
• Get real-time signals from Service Cloud delivered directly in Slack
• Take action on lapsed cases
• Foster a collaborative environment among customer service team
• Drive better customer satisfaction using real-time visibility

“The Troops workflows have helped Thycotic Support to improve their overall response rate. Thycotic’s SLA response rate for 2020 was 99.5%.”

THYCOTIC SOFTWARE

How Troops works with Salesforce Service Cloud + Slack

Improves case resolution time

Salesforce Service Cloud chat integrates directly with Slack to provide real-time signals on how cases are progressing.

Increase team efficiency

Real-time visibility among the entire team fosters a more collaborative workflow.

Drive better customer satisfaction

Send live or scheduled alerts to the right team members through the Service Cloud app to ensure cases are addressed in a timely manner and with the right actions.

Ready to make your CRM work for your humans?