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Troops allows Zendesk and Slack to work in concert for a streamlined case resolution process from start to finish.
“What I also think is special about Troops is just how easy it is to build these automations. The team has bought into it and several members have requested customer alerting for their cases.”
DERRICK LABBARAN, THYCOTIC SOFTWARE
Set alerts to send notifications between Zendesk and Slack, giving your team a list of potential actions to choose from in order to resolve the case.
Automate workflows and send dynamic signals across channels to improve forecast accuracy and win rates.
Share intelligence among team members to help make better, faster decisions. The Zendesk Slack integration with Troops also improves organizational transparency.