Troops’ Gainsight integration with Microsoft Teams allows your team to optimize customer engagement by leveraging timely insights and actions to create proactive solutions.
“I love Troops because it’s so simple, yet took our operations 10 years ahead of where other CRMs/ Customer Success platforms could have and adoption is very high. It's helped our CS team immensely stay on top of our most important processes so we can deliver the most impactful customer experience.”
ZIV PELED, CCO, APPSFLYER
The Gainsight integration with Microsoft Teams makes it easy to surface any insight within Gainsight relevant to customer retention in Teams. Schedule workflow triggers based on lifecycle events and renewals for recurring revenue that alert your team at the right moment and with the most effective action.
Improve Gainsight adoption across the department by integrating action items into existing Microsoft Teams so CSMs can be as reactive as possible. Administrative processes can be automated and team morale gets a boost thanks to increased success and visibility.
Get consolidated data that can be shared across customer channels when integrating Gainsight’s C360 with Microsoft Teams so everyone can stay on the same page. Using a holistic approach to customer insights also reduces prep time for meetings across departments.