Use Troops for your Intercom and Microsoft Teams integration to create action-driven signals based on customer chats, product usage, and any intercom attribute.
“This is a groundbreaking tool that will make you guys more productive. We want to make sure we uplevel the operational rigor and approach to developing the 365-view of our business.”
JORDAN CAMACHO, SALES OPS, SNAPCHAT
The Troops integration maximizes your Intercom capabilities by sending both real-time and scheduled signals to the appropriate people in MS Teams. It can prioritize customers based on time sensitivity to make sure your team stays on top of the most important chats and events in Intercom.
Any user data taken on the website that is tracked in intercom can be shared and actioned on by your team using Troops. Increase revenue opportunities by scheduling signals when a customer reaches a certain level of product adoption or rolls out a new use case.
Troops allows you to maintain user identity across multiple systems and route things to people based on their roles across systems. Even if a Microsoft Teams member isn’t an Intercom user, they can still receive personalized alerts within designated Teams channels. This is great for adjacent teams to support like Sales and Customer Success.