Integrating Salesforce Service Cloud and Microsoft Teams with Troops

The Troops and Service Cloud Teams integration minimizes case resolution times while maximizing customer satisfaction.

 

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Why integrate?

Troops’ Service Cloud integration with Teams allows for both real-time and scheduled alerts based on customized conditions.

 

  • Tackle unresolved cases 
  • Track case progression in real-time
  • Take action with Troops buttons directly in Microsoft Teams 
  • Create a collaborative team experience
  • Update Salesforce records directly from Microsoft Teams

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How Troops works with Salesforce Service Cloud + Teams

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Reduce case resolution times

Identify stalled cases with scheduled signals through Salesforce Service Cloud chat after a certain amount of time.

 

Consistently meet team’s SLAs

Get real-time alerts in Microsoft Teams from Salesforce Service Cloud so that the right team member can take action at the right moment.

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Improve team efficiency

Bring greater visibility to the team’s cases, using the Service cloud app in Teams to develop more collaboration and efficiency.