Troops’ Service Cloud integration with Teams allows for both real-time and scheduled alerts based on customized conditions.
Identify stalled cases with scheduled signals through Salesforce Service Cloud chat after a certain amount of time.
Get real-time alerts in Microsoft Teams from Salesforce Service Cloud so that the right team member can take action at the right moment.
Bring greater visibility to the team’s cases, using the Service cloud app in Teams to develop more collaboration and efficiency.