Troops’ Service Cloud integration with Teams allows for both real-time and scheduled alerts based on customized conditions.
“What I also think is special about Troops is just how easy it is to build these automations. The team has bought into it and several members have requested customer alerting for their cases.”
DERRICK LABBARAN, THYCOTIC SOFTWARE
Identify stalled cases with scheduled signals through Salesforce Service Cloud chat after a certain amount of time.
Get real-time alerts in Microsoft Teams from Salesforce Service Cloud so that the right team member can take action at the right moment.
Bring greater visibility to the team’s cases, using the Service cloud app in Teams to develop more collaboration and efficiency.
Schedule a 1-1 demo with a Troops expert to see how Troops can help your team stay on top of every revenue signal!