Troops delivers data-driven information from Zendesk to Microsoft Teams so users can take fast action with smart insights on next steps.
“What I also think is special about Troops is just how easy it is to build these automations. The team has bought into it and several members have requested customer alerting for their cases.”
DERRICK LABBARAN, THYCOTIC SOFTWARE
Set up ongoing system monitoring that notifies the right people whenever certain changes occur. Troops sends alerts from Zendesk to Microsoft Teams for immediate action.
Route action items to MS Teams with insights on how to resolve a case based on signals that are relevant and personalized.
Create a collaborative environment by increasing visibility with the Zendesk Teams integration from Troops. Alerts can be scheduled or sent in real-time for better problem solving.
Schedule a 1-1 demo with a Troops expert to see how Troops can help your team stay on top of every revenue signal!