Integrate Zendesk and Microsoft Teams with Troops

Integrating Troops with Zendesk and Microsoft Teams streamlines your support and success teams to lower case resolution times and maximize efficiency.

Why integrate?

Troops delivers data-driven information from Zendesk to Microsoft Teams so users can take fast action with smart insights on next steps.

• Empower your team with tools to reduce case resolution time
• Foster enhanced collaboration on cases
• Increase visibility on key cases
• Send dynamic signals across Zendesk and Microsoft Teams based on shared user identity
• Use buttons in MS Teams to take key actions

“What I also think is special about Troops is just how easy it is to build these automations. The team has bought into it and several members have requested customer alerting for their cases.”

DERRICK LABBARAN, THYCOTIC SOFTWARE

How Troops works with Zendesk + Slack

Better case resolution

Set up ongoing system monitoring that notifies the right people whenever certain changes occur. Troops sends alerts from Zendesk to Microsoft Teams for immediate action.

SLA targets

Route action items to MS Teams with insights on how to resolve a case based on signals that are relevant and personalized.

Enhanced collaboration

Create a collaborative environment by increasing visibility with the Zendesk Teams integration from Troops. Alerts can be scheduled or sent in real-time for better problem solving.