“I was the managing director of EMEA and we were growing really quickly in headcount, revenue, and expanding geographically. When you do that, you get a unique view of the challenges that hyper growth presents. There were a couple of pockets of opportunity to set up processes that would allow us to scale our revenue org and enable healthy growth. We decided that Revenue Operations was a necessary department that would be responsible for the future growth trajectory of the business.” - Andrew GiordanoAndrew Giordano, VP of Revenue Operations at DoubleVerify, joined Scott Britton and Andrei Newman on the Business Is Human Podcast to discuss the value of revenue operations, when companies should start building the department out, and the relationship between ops and sales.
Here are some quick takeaways:
- Change management in sales is notoriously difficult.
- Rolling out a process is not a one-time job, it’s something you must constantly reinforce.
- Sales just wants to feel like they have a say in the processes the ops team rolls out.
- Small acts of kindness can have a big impact on your life.