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“Do I want to meet this person again? Is this a person that I want to have another conversation with? I think these two questions sum up the entire CSM role for me and are fantastic questions to ask yourself following an interview with a potential candidate for a role in CS?” - Ziv Peled

Ziv Peled Chief Customer Officer at AppsFlyer joined Scott Britton and Andrei Newman on the Business Is Human Podcast.

Here are some nuggets of wisdom:

  • Hires today must be ‘plug and play'.
  • You need to be comfortable saying ‘no’ to customer feature requests.
  • CSMs should be measured by the value they drive for customers (not revenue).
  • The SaaS model is built on land and expand and you need to put yourself in a position to continuously drive more value for customers so that you can grow with them.
  • It’s important to drive organizational outcomes AND personal wins for key POCs.
  • Customer advisory boards can dramatically accelerate product-market fit.

 

 

Andrei Newman

Written by Andrei Newman

Andrei Newman leads Product Marketing at Troops.