Should lawyers offer wills and estate planning as a subscription?

Is every product and service destined to be frictionless? 

Should employees have a say in what the core values of a company are?

Is copywriting a long lost art?

Jack Newton (CEO of Clio) answers these questions and much more on this episode of Business Is Human. 

Here are some key takeaways:

  • A decade of digital transformation has occurred in the past 12 months.
  • Consumers now expect all products and services to be effortless experiences.
  • Customer experience is the x-factor in hyper-competitive markets w/ low differentiatio
  • If you want values that ring true for your employees, you need to enroll them in the design process.
  • Writing has too rapidly become a long lost skill and will be more highly valued in this asynchronous, distributed new world of work.
Andrei Newman

Written by Andrei Newman

Andrei Newman leads Product Marketing at Troops.