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Loren Padelford (GM of Revenue at Shopify) joined Scott Britton and Andrei Newman on the Business Is Human podcast.
Here are some key takeaways from the conversation:
  • Being customer-centric is the best moat.
  • If you want generational customers, you cannot say yes to their every request.
  • Optimizing for short-term revenue leads to long-term churn.
  • The better you integrate and partner with others, the faster you become essential in the market. 
  • Chasing competition often distracts you from your own strategy.
  • Market segmentation is a lie that legacy applications have kept going to perpetuate their pricing models. 
Andrei Newman

Written by Andrei Newman

Product Manager