Loren Padelford (GM of Revenue at Shopify) joined Scott Britton and Andrei Newman on the Business Is Human podcast.
Here are some key takeaways from the conversation:
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Being customer-centric is the best moat.
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If you want generational customers, you cannot say yes to their every request.
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Optimizing for short-term revenue leads to long-term churn.
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The better you integrate and partner with others, the faster you become essential in the market.
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Chasing competition often distracts you from your own strategy.
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Market segmentation is a lie that legacy applications have kept going to perpetuate their pricing models.
