For small Revenue Teams with a simple sales cycle
for pricing and offers
For Revenue Teams with longer, complex sales cycles
for pricing and offers
For advanced, data-driven
For pricing and offers
Messaging Apps (Slack / MS Teams)
|Grids / User||1||5||Unlimited|
|Included Objects / Fields||Standard||Standard + Custom||Standard + Custom|
|Single Sign On||❌||💲||✅|
|Support SLA||72 Hour||8 Hour||4 Hour|
|Terms of Service||Standard||Custom||Custom|
|Onboarding||Self-Guided||Live Onboarding||Live Onboarding|
|Platform Fee||$0||Talk to Our Team||Talk to Our Team|
|User / Month||$19||$19||$19|
✅ = Included ❌ = Not Available 💲 = Available for Purchase
Troops currently integrates into the following systems of record: Salesforce, HubSpot (CRM & CS), Zendesk (CS only), Outreach.io, Gainsight, and Intercom.
Yes! You can change your data source(s) as often as you like through the admin console.
Customers on the Starter plan are limited to a single data source. If you need additional data sources, you will need to upgrade to the Standard or Pro plan. For customers already on the Standard or Pro plan, you can purchase additional data sources as needed. Please contact your Customer Success Manager or our Sales Team to upgrade.
Troops is continuously integrating into additional data sources commonly used by Revenue teams. Our open architecture allows us to complete most integrations in just a few weeks. If you have a need for a specific data source, please let us know.
Today, Troops integrates with Slack and Microsoft Teams (hosted only).
Your Troops Customer Success Manager will notify you of your usage and work with you on how to best resolve. We will not shut off signals as we know how mission critical they are to your business.
Signal limits are fixed monthly, and do not carry over month-to-month.
You can upgrade your plan and purchase additional user licenses any time during your subscription. The incremental costs will be prorated to match the time remaining on your subscription.
During the period of your subscription, you will not be able to reduce your user license count or downgrade your plan to a lower tier. At the end of your subscription period, you can renew your subscription at a lower tier and/or with fewer user licenses.
Troops subscriptions apply company-wide. All users need to be licensed on the same plan tier, all under one subscription.
Support operating hours are 9am - 7pm US Eastern time daily, excluding weekends and holidays.